GENERAL FAQS

Please visit our new online Returns and Exchanges at charliebymz.com/returns

Please email customerservice@charliebymz.com. If you are inquiring about an existing order, kindly try to have your order# ready. 

Discount codes do not apply to already marked down items unless otherwise stated.

Yes! We offer worldwide shipping at www.charliebymz.com.  Shipping rates vary depending on destination country and all customers are responsible for any additional tax and duties that may apply.

Please note: International customers are eligible for refund or store credit only.

Once packages are in the carrier's hands, they are unfortunately out of our control. We know how frustrating it can be and are here to help!

As stated at checkout, if you opt out of Order Protection shipping protection, you will need to work directly with UPS or DHL to resolve the issue, as Charlie by Matthew Zink will not be liable for lost, stolen or damaged packages. 

We implemented Order Protection shipping protection to provide added insurance to your package. To file a claim with Order Protection, visit this link or the "File a Claim" button on your order confirmation page. After filing a claim, the Order Protection team will aim to reach out within 2 hours to begin resolving the issue, but many customers receive a response and resolution in an even more timely manner. Order Protection will ensure that you either receive a replacement or a refund for approved claims. Please reach out to our customer service team for additional assistance at customerservice@charliebymz.com. 

Please send all fan photos to customerservice@charliebymz.com or tag your photo with #charliefan on Instagram, Twitter, and Facebook. We LOVE to see all our fans enjoying Charlie!

Sign up for our V.I.P List to get all our news, special sales, and first previews.  You can also follow Matthew's process and inspirations on Instagram, Twitter, and Facebook.

Underwear items may be exchanged or returned for store credit. Thong styles are final sale.

Charlie by Matthew Zink accepts returns of unused items within 30 days from the date of shipment with the exception of sale items and internationally shipped items - sale merchandise is final sale.  We are happy to accept full price merchandise in its original packaging, unworn and with all tags attached. Please try on all swimwear over your own undergarments.  

Please Note: Promotional discounts are valid on exchange items for 14 days from the time the customer receives the merchandise. If an item is returned for exchange past the 14-day mark, the new item will be calculated at its full price. All applicable promotions, discounts, offers (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Please send returns and exchanges to: 

Charlie by Matthew Zink
c/o Leelynd Corporation
attn: Returns Department
546 South Main St
Waterbury, CT 06706

For any additional questions about returns or exchanges, please email us at customerservice@charliebymz.com.

Our collection is exclusively available here at charliebymz.com.  This allows us to provide an exceptional product at the best price possible for our customers. 

All Charlie fabrics are made and printed in Italy from the finest quality materials for an exceptional quality and fit.  

Charlie Swimwear is crafted in Italy from premium fabrics with expert design, offering sensual fits, a variety of colors and prints, and luxury finishes that elevate men’s swimwear to high fashion.

The Charlie Swimwear Collection includes swim briefs, thongs, trunks, and shorts, all tailored to ensure confidence and comfort, with exclusive seasonal collections.

Each piece is made using luxury, high-quality fabrics designed for durability, color retention, and a comfortable fit that moves with you.

Charlie swimwear features a tailored fit that enhances the male physique. Styles range from minimal coverage thongs to supportive trunks, ensuring the perfect fit for every preference. Please reference our Fit Guide to ensure proper sizing.

We have Charlie by Matthew Zink swimwear styles and collections that are limited edition with exclusive prints and colors.

Charlie swimwear is designed for anything from a resort to the beach or a pool, offering comfortable style, whatever the setting might be.

Charlie swimwear is known for the variety of color and signature prints offered and is perfect for men who want to make a confident statement.

With premium two-way stretch fabrics used to construct all styles and silhouettes, Charlie swimwear is designed to feel as good as it looks, even during extended wear.

Charlie By Matthew Zink periodically runs promotions and seasonal sales. Subscribe to our newsletter to learn about such promotions as well as new product launches and other Charlie events.

To extend the life of your swimwear, rinse with cold water after each wear to remove any chlorine, salt water, or lotions. Wash on delicate cycle or hand wash only and lay flat to dry, do not ring out your swimwear.  Always store your swimwear completely dry and carefully folded or flat. 

Charlie by Matthew Zink swimwear is for men who want to look confident, stylish, and unforgettable.

The Charlie Underwear Collection includes briefs, trunks, boxers, jockstraps, and thongs, all designed with a sensual fit and tailored precision.

Charlie underwear is crafted in Italy with premium fabrics, exclusive designs, and silhouettes that enhance the body while delivering comfort and support.

From classic briefs to thongs and jockstraps, Charlie underwear balances practicality with sensual luxury for daily comfort as well as statement moments.

Charlie by Matthew Zink uses premium fabrics engineered for softness, breathability, and a sculpted fit that maintains shape and style over time.

Use our Fit Guide to select your ideal size. Each style, from trunks to thongs, is designed with a comfortably tailored fit.

We offer a variety of underwear collections and styles featuring exclusive prints and colors, some of which are available only in limited quantities.

Our premium stretch fabrics and thoughtful silhouette designs ensure all-day comfort without sacrificing style.

Charlie is known for using a variety of colors and prints in the Underwear Collection.

To extend the life of your underwear, wash on delicate cycle and hang dry.

Charlie By Matthew Zink periodically runs promotions and seasonal sales. Subscribe to our newsletter to learn about such promotions as well as new product launches and other Charlie events.

Charlie by Matthew Zink underwear is for men who value sensuality, luxury, and confidence. Those who want underwear that feels as good as it looks.

The Fitness Collection features fitness underwear, tanks & tees, workout shorts, and essential activewear, all crafted from high-quality fabrics and designed to move with you.

Charlie combines Italian craftsmanship, luxury fabrics, and fashion-forward design, delivering both performance and style.

Each style is crafted from high-performance fabrics engineered for durability, breathability, stretch, and comfort during intense workouts.

Can I wear Charlie by Matthew Zink activewear outside the gym?

Our Athletic Short, Gym Short, Sport Short, Circuit Trainer Short, and Runner Short are designed with premium stretch fabrics that allow maximum movement.

We have Charlie by Matthew Zink fitness styles and collections that are limited-edition with exclusive prints and colors.

The collection provides a customized fit that enhances and supports the male physique, combining comfort with confidence. Please reference our Fit Guide to ensure proper sizing.

Designed with premium stretch fabrics and moisture-friendly materials, Charlie activewear keeps you comfortable throughout extended training sessions.

Charlie Activewear features a variety of colors and prints, making it ideal for men who want to make a statement at the gym and beyond.

To extend the life of your fitness clothing, wash on delicate cycle and hang dry.

Charlie fitness clothing offers luxury workout gear for men who seek a blend of style and performance.