Contact & FAQs

How can I contact Charlie customer service directly with my questions? 
Please email customerservice@charliebymz.com or call direct at 475-235-2373
If you are inquiring about an existing order, kindly try to have your order# ready. 

Does Charlie ship internationally?
Yes! We offer worldwide shipping at www.charliebymz.com.  Shipping rates vary depending on destination country and all customers are responsible for any additional tax and duties that may apply. 

Where can I send my #charliefan photos? 
Please send all fan photos to customerservice@charliebymz.com or tag your photo with #charliefan on Instagram, Twitter, and Facebook. We LOVE to see all our fans enjoying Charlie!

Where can I learn about the latest Charlie news and promotions? 
Sign up for our V.I.P List to get all our news, special sales, and first previews.  You can also follow Matthew's process and inspirations on Instagram, Twitter, and Facebook.

Can I return Charlie Swimwear? 
Charlie by Matthew Zink accepts returns of unused items within 14 days from the date of shipment with the exception of sale items and internationally shipped items - sale merchandise is final sale.  We are happy to accept full price merchandise in its original packaging, unworn and with all tags attached. Please try on all swimwear over your own undergarments.  

Please send returns and exchanges to: 

Charlie by Matthew Zink
c/o Leelynd Corporation
attn: Returns Department
546 South Main St
Waterbury, CT 06706
475-235-2373

For any additional questions about returns or exchanges, please email us at customerservice@charliebymz.com or call us direct at 475-235-2373.

Can I return Charlie Underwear? 
All underwear merchandise is FINAL SALE. 

Where else can I buy Charlie?
Our collection is exclusively available here at www.charliebymz.com.  This allows us to provide an exceptional product at the best price possible for our customers. 

How do I care for my swimwear? 
To extend the life of your swimwear, rinse with cold water after each wear to remove any chlorine, salt water, or lotions. Wash on delicate cycle or hand wash only and lay flat to dry, do not ring out your swimwear.  Always store your swimwear completely dry and carefully folded or flat. 

Where are Charlie fabrics sourced? 
All Charlie fabrics are made and printed in Italy from the finest quality materials for an exceptional quality and fit.