Thank you for your Charlie by Matthew Zink purchase. Charlie by Matthew Zink accepts returns/exchanges made within 30 days from the date of shipment.
Refunds are issued for full-priced merchandise returned in original, unworn, unused, unwashed condition. Refunds will be made in the form of the original payment, minus the shipping fee. We reserve the right to refuse returns/exchanges of any merchandise that do not meet the above requirements.
Exchanges are offered on sale and full-priced items. Please include the style number and size of the product you would like in exchange for the item originally purchased.
Clearance Items are final sale and not eligible for refund or exchange.
Please Note: Promotional discounts are valid on exchange items for 14 days from the time the customer receives the merchandise. If an item is returned for exchange past the 14-day mark, the new item will be calculated at its full price. All applicable promotions, discounts, offers (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.
***All thong underwear, thong swimwear and thong harnesses are final sale and not eligible for return or exchange.***
***All underwear and sale items (with the exception of the above) are eligible for exchange or store credit only.***
*** We cannot accept returns or refund on fragrance products that have been opened, sprayed and/or used, even if only just one time.***
Customers are responsible for shipping costs to return merchandise, even if for exchange. We recommend using a carrier that provides a tracking number. Charlie by Matthew Zink is not responsible for packages lost or damaged during return shipment.
Please note: International customers are eligible for refund or store credit only.
Please send returns and exchanges to:
Charlie by Matthew Zink
c/o Leelynd Corporation
attn: Returns Department
546 South Main St
Waterbury, CT 06706
If you purchased Order Protection shipping protection at checkout:
We implemented Order Protection shipping protection to provide added insurance to your package. To file a claim with Order Protection, visit this link or the "File a Claim" button on your order confirmation page. After filing a claim, the Order Protection team will aim to reach out within 2 hours to begin resolving the issue, but many customers receive a response and resolution in an even more timely manner. Order Protection will ensure that you either receive a replacement or a refund for approved claims. Please reach out to our customer service team for additional assistance at firstname.lastname@example.org.