Contact & FAQs

How can I contact customer service directly with my questions? 
Please email
or call direct at 475-235-2373
If you are inquiring about an existing order, kindly try to have your order# ready. 

Do you ship internationally?
Yes! We offer worldwide shipping at  Shipping rates vary depending on destination country.

Where can I send my #charliefan photo? 
Please send all fan photos to or tag your photo with #charliefan on Instagram and Twitter. We LOVE to see all our fans enjoying Charlie!

Where can I learn about the latest Charlie news and offers? 
Sign up to our V.I.P List to get all our news special sales, first previews.  You can also follow Matthew's process and inspirations on Facebook, Twitter and Instagram!

Can I return a Charlie swimsuit? 
Charlie by Matthew Zink accepts returns of unused items within 14 days from the date of shipment with the exception of sale items and internationally shipped items - sale merchandise is final sale.  We are happy to accept full price merchandise in its original packaging, unworn and with all tags attached.  For hygienic reasons, we cannot accept returns of swimwear if the hygienic strip is missing from our Women's bottoms.  Please try on all swimwear bottoms over your own undergarments.

Where can I buy Charlie?
Please visit our list of retailers to find our stockists that carry our women's collection.  Our mens collection is exclusive to

How do I care for my swimwear? 
To extend the life of your swimwear, rinse with cold water after each wear to remove any chlorine, salt water, or lotions. Wash on delicate cycle or handwash only and lay flat to dry, do not ring out your swimwear.  Always store your swimwear completely dry and carefully folded or flat. 

What is the fabric used to make Charlie swimwear? 
Our fabric is all Italian microfiber 72% Nylon / 28% Lycra warp knit. We use the finest material to ensure an exceptional Charlie experience.

Charlie's commitment to tomorrow
Charlie is proud to work with partners who's commitment to responsible production are paramount. Mas Linea Aqua have one of the most beautiful and skilled needles in the industry. Through their Eco Go Beyond and Women Go Beyond project it creates sustainability for future generations while promoting and protecting its unbelievable workforce in Sri Lanka. To learn about Linea Aqua please visit

Eurojersy Spa Italy focuses on sustainability meeting internationally certified models of excellence for energy saving, waste reduction and pollution abatement. You can learn more about their practices at

Direct purchases
To purchase directly from Charlie by Matthew Zink, or for any other inquries please contact:

Raquel Feduzi